Shipping policy

1. Shipping Region

We currently ship across all of India.

2. Free Shipping

Enjoy free shipping on all orders above ₹700.

3. Shipping Rates

Orders under ₹700 are charged a standard shipping fee (calculated at checkout).

4. Processing & Dispatch

Orders are processed promptly; expect dispatch within 1–2 business days. (Note: While not explicitly stated on-site, processing times are typically fast—feel free to confirm with support.)

5. Delivery Time

Delivery typically takes 3–7 business days, depending on your location.

Metro cities: ~3–5 days
Tier‑2/3/remote areas: ~5–7 days

Exact transit time will be shown during checkout.

6. Order Tracking

After dispatch, you’ll receive a tracking number via email or SMS.

Track your order through the courier’s website or the Vistevia portal.

7. Lost, Damaged, or Delayed Shipments

If your shipment is delayed, damaged, or lost:

Contact us at +91 99034 00960 or info@vistevia.com
Provide your order number and issue details

We will coordinate with the courier to resolve the situation—options include reshipment or refund, depending on availability.

8. Incorrect Address or Failed Delivery

Ensure accurate shipping details during checkout.

In case of an undeliverable address, returned orders may incur additional reshipping charges.

9. Multiple Items & Packaging

Orders may arrive in separate parcels, especially if items are sourced from different locations.

10. P.O. Boxes & Restricted Addresses

We do not deliver to P.O. Boxes or certain restricted/military addresses.

Fast, reliable shipping across every corner of India.
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